Return and Exchange Policy

Return and Exchange Policy

At Decofav, we prioritize customer satisfaction. However, our product return and exchange policy has specific rules. Please read the following information carefully.

Return policy:

- We accept returns of pre-cut fabrics if the product is faulty. However, please note that pre-cut and used fabrics are not eligible for our general return policy.

- For other products (curtains, pillowcases, tablecloths, etc.), you can make your return request within 14 days from the date you received the product.

- The returned product must be unused, clean and in its original packaging.

- For returns, please contact our customer service. They will assist you with the return process and details.

Change Policy:

- You can make your exchange request within 14 days from the date you received the product.

- The product you will return for exchange must be unused, clean and in its original packaging.

- Please check the stock status and alternatives of the product you wish to exchange with our customer service.

Cut Fabrics and Special Products:

- Cut fabrics and specially prepared products are generally not eligible for return or exchange, as the nature of these products may be embroidered or personalized.

At Decofav, we always strive to ensure customer satisfaction. If you have any questions or need assistance with your return or exchange, please do not hesitate to contact our customer service team. We will be happy to assist you.

This policy document explains Decofav's return and exchange processes and aims to protect the rights of our valued customers.