Frequently Asked Questions

1. How long does the shipping process take?

- Your order will usually ship within 3-5 business days. Delivery times may vary depending on your location.

2. Is there a shipping fee?

- We offer free shipping to anywhere in Türkiye for purchases of 2000 TL and above.

3. Which cargo company do you work with?

- We work with Aras Cargo and Hepsijet.

4. How can I track my shipment?

- After you place your order, you will receive a tracking number via email. You can easily track your shipment using the tracking number provided.

5. I want to return my product. How does the return process work?

- You can exercise your right to return faulty products within 14 days. For detailed information about return conditions and processes, please visit our Returns and Exchanges page.

6. How long does it take to return the products I return?

- Once we receive the faulty products, the return process is usually completed within 5-7 business days and your payment is refunded.

7. I want to change our product. How does the change process work?

- You can return your faulty product to us for an exchange within 14 days. You can initiate your exchange request by contacting our customer service.

8. What is the quality of your products?

We print on high-quality, durable fabrics using harmless dyes. Our products are shipped after they pass our own quality control.

9. Can I also buy your products from your store?

- We're currently only selling online. However, we may be opening a physical store soon.

10. How are the dimensions of the products determined?

- The dimensions of each product are specified in the product details. You can order by selecting the size that best suits your needs.

11. How should your products be cleaned?

We've written articles about the care and cleaning of our products. You can access them by clicking here .

12. Do your products fade?

Our products are designed for indoor use and will not fade unless exposed to direct sunlight. Furthermore, following proper care instructions is crucial for long-lasting use.

13. Can I get information about the durability of your products?

At decofav, we strive to offer durable and long-lasting products. The durability of our products is guaranteed when the use and care instructions are followed.

14. How high quality is the print on your products?

- Our fabrics are produced with digital transfer printing technology and offer high quality prints.

15. How can I cancel my order?

- If you wish to cancel your order, you can contact our customer service for information about the cancellation process.